At Armenius B2B, we are committed to maintaining high standards of service and ensuring your satisfaction with every wholesale order. In the rare case that an issue arises, our returns and refund process is clear and designed for business partners.
Return Conditions
- Returns are accepted within 14 calendar days from the date of delivery.
- Products must be in original, unopened packaging and unused condition.
- The original invoice or delivery note must be included with the return.
All returns must be pre-approved by our team. To request a return authorization, please contact us in advance. Unauthorized returns may not be accepted.
Non-Returnable Items
- Products that have been opened, used, or damaged after delivery
- Customized or special-order items
- Items not returned in their original condition or without original packaging
Refund or Replacement
Upon receiving and inspecting the returned item, we will notify you of the result:
- If the return is approved, a replacement product will be provided or a refund will be issued to the original payment method.
- If the return is due to a defective or incorrect item, we will cover the return shipping cost.
In all other cases, return shipping costs are the responsibility of the buyer.
Return Shipping
Returned goods must be securely packaged to avoid damage during transit. We recommend using a trackable shipping method. Armenius is not responsible for items lost or damaged during return shipping unless agreed in advance.
Contact for Returns
- Email: info@armenius.com.cy
- Phone / Viber / WhatsApp: +357 99 745 047
- Alternate landline: +357 22 270068
- Business Hours: Monday–Friday, 09:00–17:00
We value long-term partnerships and are committed to resolving issues promptly, professionally, and transparently.